Privacy policy

This policy explains what information Host Jordan collects through this website, why we collect it, and what we do with it. It applies to hostjordan.com.

Information we collect

We collect information you choose to give us. If you complete the contact form, that means your name, company, email address, phone number, selected service interest and the content of your message.

If you become a customer, we additionally hold the account and domain details necessary to provide the service you have purchased.

Why we collect it

To respond to your enquiry and, if it proceeds, to provide and support the hosting, domain or server services you ask for. We do not sell your information, rent it, or share it with third parties for their own marketing.

Contact form processing

Contact form submissions are delivered to us by a third-party form delivery service, so your message passes through that service in order to reach our inbox. If you would prefer not to use the form, you can telephone, use WhatsApp, or email us directly using the details on our contact page.

Domain registration data

Registering a domain requires us to submit registrant details to the relevant domain registry, and some of that information may be published in public WHOIS records depending on the extension and the registry's rules. Where privacy protection is available for an extension, we can enable it on request.

Cookies and analytics

This website does not set advertising or tracking cookies, and does not embed third-party advertising or social media tracking scripts.

If we introduce website analytics in future, this policy will be updated before it is enabled, and the purpose and provider will be stated here.

Server logs

Our servers keep standard access and error logs, which include IP addresses, for security, abuse investigation and troubleshooting. These are retained only as long as operationally necessary.

How long we keep it

Enquiry correspondence is kept for as long as needed to deal with your enquiry and to maintain a record of our business relationship. Customer account records are kept for the duration of the service and any period required for accounting or legal purposes. If you would like an enquiry deleted, contact us and we will remove it.

Security

This website is served over HTTPS, and information submitted through the contact form is transmitted over an encrypted connection. Access to customer data within Host Jordan is limited to staff who need it in order to provide support.

Your rights

You can ask what personal information we hold about you, ask us to correct it if it is wrong, or ask us to delete it where we are not required to retain it. Contact us using the details on the contact page.

Changes to this policy

If this policy changes, the updated version will be published on this page.

Contact

Questions about this policy can be sent to cloud@hostjordan.com, or by post to Host Jordan, Amman, Jordan.