Domains

Transfer your domain.

Move domains to one place, with ownership corrected on the way — and nothing going offline while it happens.

Transferring does not take your site offline

This is the fear that keeps people on registrars they dislike: that moving the domain will break the website or the email. It does not, provided the DNS records are carried across before the transfer completes.

A domain transfer changes who administers the registration. It does not, by itself, change where the domain points. We replicate your existing DNS first, so the transfer is invisible to visitors and to mail.

How the transfer runs

Five steps, and you are only involved in two of them.

Start a transfer

Most of the work is ours. What we need from you is the authorisation code from your current registrar and confirmation on the approval email — that is genuinely it.

  • 1. Review — we check the domain is unlocked, eligible and not inside a transfer-lock window.
  • 2. Replicate DNS — existing records copied exactly, so nothing changes for visitors or mail.
  • 3. Authorisation — you obtain the EPP / auth code from your current registrar.
  • 4. Transfer — we submit it and you approve the confirmation email.
  • 5. Verify — we confirm the website, mail and records are all intact afterwards.

Awkward situations we deal with regularly

  • Domain registered to a former employee who has left the company.
  • Held by a web designer or agency you no longer work with.
  • Registrar account nobody has the login for any more.
  • Contact email no longer exists, so approval mails cannot be received.
  • Domain about to expire and needing rescue before it drops.
  • Portfolio spread across several registrars with different renewal dates.

Transfer questions

Will my website or email go down?
No, provided DNS is replicated before the transfer completes, which is the first thing we do. The transfer changes the administering registrar, not where the domain points.
How long does it take?
For most international extensions, typically several days once authorisation is approved, because the registries impose their own waiting period. Country-code extensions vary. We will tell you what applies to your specific domain.
What if I cannot get the authorisation code?
Tell us the situation. If the registrar account is inaccessible or the contact address is dead, there are recovery routes that involve proving the business's ownership — slower, but usually workable.
Can you transfer a domain that is about to expire?
Contact us as soon as possible. Transfers cannot normally proceed on an expired domain, so the usual approach is to renew it first to secure it, then transfer. Once a domain has fully dropped, recovery is expensive and uncertain.

Related solutions

Domain stuck somewhere you cannot reach?

Tell us the situation. Most of these are recoverable, and the sooner the better.

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